Effective Date: 2/14/2026

​

John’s Jump & Pump LLC respects your privacy and is committed to protecting the information you provide when requesting roadside assistance or interacting with our website.

​

Information We Collect
We collect only the information necessary to dispatch and complete roadside services. This may include name, phone number, service location, vehicle details, information submitted through our website request form, and communication preferences (including SMS opt-in).
 

We do not collect unnecessary personal data and do not knowingly collect sensitive personal information.

 

Website Service Request Form
When you submit a service request through our website, your information is securely transmitted through our dispatch platform, Towbook, and is used solely for coordinating and delivering roadside assistance services.

Information submitted through the service request form is not used for marketing unless you provide explicit consent.

​

How We Use Your Information
Your information is used strictly for business and operational purposes, including dispatching roadside assistance, communicating service updates and arrival times, responding to questions or support requests, processing payments, and sending informational text messages when you opt-in. We do not sell, rent, or trade your personal information.
 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell and/or advertise our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 

Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing referenced elsewhere in this policy excludes mobile opt-in data.

We may disclose limited information only when necessary to complete a requested service, comply with legal obligations, and enforcement of our policies. Limited information may also be disclosed (as necessary) to protect the safety, rights, or property of our customers, employees, or business.

 

SMS Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from John’s Jump & Pump LLC at 940-295-6783 regarding informational and service-related communications. Marketing messages will only be sent if you provide explicit consent.

• Consent is not a condition of purchase.

• Message frequency varies.

• Message and data rates may apply.

• Reply STOP to unsubscribe at any time.

• Reply HELP for assistance.
   

Mobile opt-in information is never shared with third parties.

​

Service Photos
John’s Jump & Pump LLC may occasionally take photographs during or after a service for documentation, training, quality assurance, or marketing purposes. Before any image is used publicly (such as on our website or social media pages), we take all necessary and reasonable steps to remove or obscure personally identifiable information, including:

• Faces

• License plates

• Home addresses

• Street numbers

• Any other identifying details
   

Photos are never used in a manner intended to identify or expose a customer without their permission. If you prefer that images of your vehicle not be used for marketing purposes, please notify us at the time of service and we will honor your request.

​

Third-Party Services
We use trusted third-party vendors to support our operations. These services include, but may not be limited to, dispatch software (Towbook), phone and messaging providers (including Grasshopper), payment processors (Square), and accounting software (Quickbooks). These providers are expected to maintain appropriate safeguards to protect your information. To view the privacy policies for each of these vendors, please visit the brands direct website.

​

Data Security
We implement reasonable administrative, technical, and organizational measures to protect the information you provide from unauthorized access, loss, misuse, or alteration. While no system can guarantee absolute security, we take data protection seriously and continuously work to safeguard your information.

​

Your Consent
By using our website, submitting a service request, or opting into text messaging, you agree to the terms outlined in this Privacy Policy.

​

Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

​

Contact Us
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at john@johnspumpjump.com or send us mail to: 2560 King Arthur Blvd, Ste 124 #1000, Lewisville, TX 75056.